We hope that you will be 100% satisfied with your purchase. If for any reason one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.
25-Day Return/Exchange Policy
Fabrics that we had freshly cut for you are NOT eligible for return. Notions can be returned if in their original packaging, unopened and can go back to our shelf for reselling. Approved order cancellations will be fully refunded minus a 25% restocking fee. Buyer responsible for return shipping charges. We do not refund shipping costs unless the wrong item was sent out to you.
Sew Magarbo only allows return of Sewing Machines due to a factory/manufacturer's defect. This will be processed as an exchange to replace a faulty machine due to factory's fault.
USED, sewing machines are only sold after a proper inspection by a certified technician. All sales are final on USED machines.
We apologize in advance, but we are not able accept any return or exchanges due to buyer's remorse.
Disclaimer: Sew Magarbo reserves the right to determine after inspection the level of condition of item returned.
All exchanges/returns must be pre-approved by Sew Magarbo.
We CANNOT accept returns without a Return Authorization Number. Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of missing item and will be deducted from credit issued. The instruction manual, warranty card, and all included accessories, must be returned. You will be charged full retail price for all missing or damaged items. Expedited shipping is non refundable. All shipping charges incurred by Sew Magarbo related to "Free Shipping" will be deducted from refund amount.
25 Day Return Policy applies to all Items on this website except the following products, which are Non-Returnable and a Final Sale (There are no exceptions)
- Any Item without original packing
- Any improperly packaged item that is damaged in shipping.
- All Software, Computer Hardware, Embroidery Designs and Embroidery Design Cards
- Books and Sewing Patterns
- Sewing Machines bought as USED and "Repacks" and Refurbished.
- Steam Cleaning Related Products
- All Steam Presses, Presses, Irons, Ironing Tables, Fabric Steamers and Ironing Related Products
- All Sewing Cabinets, Cutting Tables, Sewing Chairs, Cabinet Inserts, and Quilting Table Extensions
- Extended Warranties
- Note: Sewing machines are not intended for commercial use. Any commercial use of a home sewing machine constitutes abuse of the product and will void all warranties, including the 25 Day Return Policy.
- Any item that is returned after 25 days from delivery.
- All Commercial machines (including but not limited to embroidery machines, sewing machines, irons, and vacuum cleaners)
- Reconditioned items or factory serviced items.
- Items damaged by you or deemed in un-saleable condition
- Any item that shows excessive wear and tear, since items that are to be returned are to be under 30 days old items should be in very good condition to excellent condition. If item is not in either very good to excellent condition item is considered un-saleable condition thus a final sale.
- Clearance items, closeout items and discontinued items
- Any item that does not have an RA number will be refused or returned to the customer.
Sew Magarbo is not responsible for any shortages in shipments not reported to us in 7 days. Shortages in shipments must be reported within 7 days of receiving items.
Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these guidelines. Sew Magarbo reserves the right to amend this policy at any time without prior notice.
Sew Magarbo is not responsible for any typographical errors. Sew Magarbo reserves the right to change a product's price or return policy at any time.